Deming Knew What Was Up

Some of my favorite quotes from W. Edwards Deming...


Managing by results is like looking in a rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back to the way they were.

Manage the cause, not the result.

Information is not knowledge. Let's not confuse the two.

We are being ruined by best efforts of people who are doing the wrong thing.